How Security Guards Can Handle Emergencies Like a Pro
Fire, medical emergency, intruder, flood — the details differ, but the drill is the same. Every Sentrix officer rehearses it monthly: assess, alert, act.
1. Assess in ten seconds
Stop at a safe distance. What happened, who is hurt, what is still dangerous? Ten seconds of looking prevents ten minutes of wrong action.
2. Alert the right people
Emergency services first when lives or property are at risk, then the control room, then the client contact. In that order, every time — and say your location before anything else.
3. Act within your role
Guide evacuations, start first aid, secure the scene for investigators. Never chase, never move the seriously injured, never touch what the police will need to see.
4. Write it down the same day
Times, names, actions, photos. A clean incident report protects the client, the officer and the insurer — which is why our supervisors review every one within 24 hours.
Emergencies are also why relief cover matters: read our FAQ on what happens when an officer calls in sick.